If you are not completely satisfied with your purchase for any reason, simply return the unused item or items within ninety (90) days of purchase for a refund. Sale and Clearance merchandise may be returned within thirty (30) days of purchase.
Refunds are available when the original invoice accompanies the return of items with their original packaging and in a new, unused condition. Should you wish to return an item, please follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. Shipping and handling and return postage charges will be refunded only if the return is a result of our error.
If an item is received damaged or defective, or if an incorrect item was shipped to you, please call our Customer Service Department and we can provide you with a postage-paid return label and authorization.
Exchanges cannot be processed either online or by mail. Please return the merchandise for credit and place a new order. If you need assistance, click here for Customer Service.
It is our goal to help you entertain with style and confidence. Please call us with any questions or concerns, toll free at 1-866-MIKASA1 (1-866-645-2721). We are available Monday through Friday, 9:00am to 5:00pm ET.