The Promise

100% Satisfaction Guarantee

No hassle return policy. If you don't like it or want it, we'll take it back, no questions asked!

If you are not completely satisfied with your purchase for any reason, simply return the unused item or items within ninety (90) days of purchase for a refund or replacement. Sale and Clearance merchandise may be returned within thirty (30) days of purchase.

Refunds are available when the original invoice accompanies the return of items with their original packaging and in a new, unused condition. To return an item, follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. Shipping and handling and return postage charges will be refunded only if the return is a result of our error.

Price Guarantee

Buy with confidence, we will not be undersold!

Our website prices are generally comparable to sale prices at other stores. In the unlikely event you find a better price or a discount offer or coupon at any authorized dealer, we will do everything possible to meet that price. Price matching applies only to identical conditions of sale. The item must be in stock at the other authorized dealer and not be a club "member's price" or typographical error. The competitive price must be able to be confirmed in the public domain by either a printed ad or by accessing a website. This offer does not apply to items advertised below our cost. If you need to contact us for a price match, please call our Customer Service department at 1-866-MIKASA1 (1-866-645-2721).

Mikasa Exclusives

Items marked "Mikasa Exclusive" are available only at

You won't find them anywhere else. We listen to our customers and are constantly creating new products that take a simple dinnerware set to a whole new level. A complete dining and tabletop experience!

Contact Customer Service