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You can contact us via email or call us at 1-866-MIKASA1 (1-866-645-2721), Monday through Friday 9am to 8pm ET, Saturday 9am to 5pm ET. Christmas Eve and New Year's Eve 9am to 3pm ET. Sunday 12/21/14 9am to 5pm ET. We will be closed Thanksgiving Day, Christmas Day, and New Year's Day